Almost a third of passengers at Aena’s airports are delayed
Twenty-eight percent, or almost a third, of the nearly 36 million airport passengers in Spain, managed by Aena, were affected by flight delays this summer, two percentage points less than in 2022, although still far from the 75% punctuality rate of 2019, according to data provided by passenger rights organisation AirHelp.
Of the more than 10 million passengers affected, the majority of these were between 15 minutes and three hours without the right to financial compensation.
July, with 85,000 flights, was the most popular month for passengers, with 13 million users, followed by June, with 78,000 routes and 12 million travellers, recording 10,000 flights and 2 million more users than in the 2022 data.
August was no longer the month with the highest number of flights, despite being the most popular holiday month with the most tourists, and was the third month with the third highest number of operations this summer.
According to AirHelp, the most punctual airline during this holiday period was the German company Eurowings, with 97.5% of its 7,250 flights on time on flights operated by the company departing from Spanish airports.
Among Aena’s airports, Asturias is the most punctual and Ibiza the worst
By Spanish airports, most of them managed by Aena, at least all the big ones, and taking into account those with more than 200 flights per month, Asturias was the most punctual, with 83.6% of its operations on time, while Ibiza was the least punctual in Spain this summer, with 63% of passengers being able to fly on time.
AirHelp reminds passengers that when a flight is cancelled, airlines must provide an alternative route, which passengers can refuse if they do not wish to continue their journey and request a full refund of the ticket, in addition to the company assuming the extra costs caused by the interruption of the flight with up to 600 euros.
